Suptech vendor Proto has launched a shared AI system project in partnership with the Bank of Namibia, the Namibia Financial Institutions Supervisory Authority, the Communications Regulatory Authority of Namibia, and the Cambridge SupTech Lab, with Gates Foundation support of USD 1.8 million. The system automates cross-agency complaint handling while providing multilingual support for underserved languages such as Oshiwambo, seamless citizen access via WhatsApp, SMS, and Messenger, and real-time supervisory insights into trends, risks, and regulatory performance. This initiative aims to shift from reactive to proactive consumer protection, enhance trust in digital financial services, and streamline complaint resolution across multiple regulatory sectors through a unified platform.
