Human Centered

Designing solutions that start — and end — with people.
From User Insight to Real-World Impact.

Drive adoption and lasting impact. Design
solutions that work in the real world.

Successful innovation in the public sector depends on more than technology — it requires a deep understanding of the people, systems, and contexts a solution will serve. Human-centred design (HCD) ensures that every product, service, or process we create is grounded in the needs, behaviours, and realities of its users.

We work with public authorities, policymakers, and technical teams to embed HCD into every stage of solution design and deployment. From framing the right problem to testing prototypes in real environments, our approach ensures solutions are relevant, usable, and impactful.
Our human-centred design work includes:

Design sprints that bring together decision-makers, technologists, and end users to co-create solutions

Ethnographic research and user interviews to uncover needs, pain points, and behavioural insights

Prototyping and usability testing to validate ideas quickly and cost-effectively
Service blueprinting and journey mapping to align technical development with user experience goals

Capacity building to help teams adopt design thinking and HCD practices in their daily work

By integrating user perspectives from the outset, we reduce risk, increase adoption, and ensure that innovations truly meet their intended purpose — improving lives, strengthening trust, and delivering measurable outcomes.

Training & Capacity
Building

Product Cycle
Management Training

Our product cycle management training empowers public sector teams to design, deliver, and sustain high-impact digital solutions. From ideation to deployment and continuous improvement, participants gain practical tools, agile methods, and governance frameworks to manage the full lifecycle of products — ensuring they remain user-centred, scalable, and aligned with institutional goals.

Practical Data Science Training

Designed for both supervisors and data scientists, the course equips participants with the skills to unlock the full potential of data science while maintaining ethical and responsible data collection, handling, and analysis using AI and other advanced technologies. You will apply best practices and cutting-edge tools to achieve data-driven supervision through a series of theoretical modules and hands-on exercises.

AI Bootcamp

Short, high-impact executive sessions that demystify AI and build shared understanding among leaders, boards, and senior staff. We introduce core concepts, explore ethical and regulatory implications, and map institutional readiness for AI adoption. current maturity, identify gaps, and prioritise next steps.

Applying human-centred design

Featured

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Suptech diagnostic &
strategy

A comprehensive suptech diagnostic and strategy development project with the Central Bank of Nigeria.

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Digital transformation
diagnostic

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Cross-government consumer complaints intelligence platform

With 20 authorities, discovery and design of a platform for the collection and management of complaints from e-commerce users.

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Sentiment analysis for digital assets supervision

An initiative conceived and driven by DTS with the University of Cambridge Centre for Alternative Finance (CCAF).

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Intelligence platform for flagging fraudulent fintech apps

Market-level working prototype of a suptech application that can detect and flag fraudulent fintech apps based on metadata

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Financial consumer protection complaints monitoring

Market-level suptech solution to enhance this financial authority’s consumer protection and market conduct supervision.

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Case Studies

Field-Tested.
User Validated .
Impact Delivered.

Financial Consumer Protection Suite
with Web Scraping and Machine
Learning-based Analysis

Transformation at your fingertips.

Our all-in-one immersive platform for data-driven diagnostics, co-design, and digital solution deployment – and collaboration. Built to power transformation and innovation across the GovTech ecosystem.

A community of communities that connects local priorities and innovation leaders to peers and global partners.

A deeptech platform powering secure, high-trust public sector digital transformation through intelligent tooling.