Supervisors, innovators, and vendors came together to exchange insights, showcase live suptech demos, and co-design AI-powered tools for advancing financial consumer protection in the digital age.
Digital Consumer Protection Day – New York City, 11 December 2024
Digital Consumer Protection Day brought together global leaders, supervisors, and ecosystem innovators to accelerate efforts in advancing financial consumer protection worldwide.
The day opened with senior leaders sharing perspectives on how to fast-track the integration of cutting-edge technologies into supervisory processes and strengthen consumer protection frameworks at financial authorities across the globe. The opening roundtable featured an exchange of actionable insights between supervisors and technology providers, highlighting recent projects that moved from concept to prototype — including dispute resolution platforms and data scraping solutions using social media, sentiment analysis, topic modelling, and other machine learning-based analytics.
Speakers included:
The Innovation Rotation showcased live demos from Proto, FNA, and Winnow, offering attendees the chance to interact directly with real-life suptech applications.
The afternoon featured a Mini-Design Sprint: Advancing Financial Consumer Protection, where participants applied key takeaways in a hands-on format. Ahead of the event, attendees voted for their preferred topics, which included AI-powered complaint analysis, real-time supervisory dashboards for consumer risk, and supervisory technology for crypto assets and digital currency. The session was facilitated by:
The event concluded with a shared commitment to translating innovation into implementation, ensuring that financial consumer protection keeps pace with the rapidly evolving digital economy.
