As digital services play an increasingly central role in everyday life — from payments and lending to insurance and e-commerce — protecting people’s rights, privacy, and security is essential for building inclusive, resilient, and sustainable economies.
Our Role
DTS helps public authorities design and deliver consumer protection systems fit for a fast-changing digital landscape. We bring global expertise and proven methodologies to:
Develop digital consumer protection strategies that align with policy goals and market realities.
Faciliate design sprints, hackathons, and human-centred co-creation labs to turn challenges into scalable, tech-enabled protections.
Create digital channels for complaints intake and resolution, meeting people where they are — whether via web, mobile, or social media.
Design data-driven monitoring systems that help regulators identify risks early and act quickly.
Build interoperable case management tools that streamline workflows and improve coordination across agencies.
Integrate AI-enabled analytics to detect trends, perform root cause analysis, and enhance supervisory insight.
Supervision in Action
Our impact
Building the first AI-powered consumer complaints chatbot for the Bangko Sentral ng Pilipinas, now replicated in multiple jurisdictions.
Delivering integrated web and social media complaint monitoring systems for agencies in Africa, Asia, and Latin America.
Designing multi-agency consumer protection architectures to handle e-commerce disputes in Nambia, the Philippines and Rwanda.
With 20 authorities, discovery and design of a platform for the collection and management of complaints from e-commerce users.
Suptech suite – AI chatbot, case management portal, and analytics dashboard – enabling SEPS to manage consumer protection supervision in-house.
This project was implemented through the 'Public-Private Secondments for SupTech Innovation' initiative between the Central Bank of Egypt and DANA Indonesia.
Learn MoreSentiment analysis suptech application to monitor web and social media content on digital assets and cryptocurrency.
Learn MoreThis project was implemented through the 'Public-Private Secondments for SupTech Innovation' initiative between Central Bank of Egypt & Abhi Pvt Ltd.
Learn MoreWith 20 authorities, discovery and design of a platform for the collection and management of complaints from e-commerce users.
Learn MoreSupervisors, innovators, and vendors came together to exchange insights, showcase live suptech demos, and co-design AI-powered tools for advancing financial consumer protection in the digital age.
Learn MoreMarket-level working prototype of a suptech application that can detect and flag fraudulent fintech apps based on metadata.
Learn MoreMarket-level suptech solution to enhance financial consumer complaints analysis.
Learn MoreSuptech suite – AI chatbot, case management portal, and analytics dashboard – enabling SEPS to manage consumer protection supervision in-house.
Learn MoreA showcase of next-generation AI technologies aimed at transforming the financial and regulatory landscape. Innovators demonstrated how their solutions can advance ecosystem-wide collaboration.
Learn MoreAI-powered analysis of social media and web data to detect early signals of market misconduct.
Learn MoreDesign and prototype an solution thatcombines web scraping, sentiment analysis, and machine learning.
Learn MoreAI-powered multilingual complaints management system for market conduct supervision in Indonesia and Ghana
Learn MoreGlobal landscape study to map and assess frameworks for financial consumer protection.
Learn MoreParticipants tackled real-world challenges by creating cutting-edge tools for consumer complaints analysis, leveraging AI and advanced data analytics.
Learn More
A comprehensive suptech diagnostic and strategy development project with the Central Bank of Nigeria.
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With 20 authorities, discovery and design of a platform for the collection and management of complaints from e-commerce users.
Market-level suptech solution to enhance this financial authority’s consumer protection and market conduct supervision.
It connects people, governance, data, and technology into one intelligent environment that powers collaboration and systemic impact across the GovTech ecosystem.
A community of communities that connects local priorities and innovation leaders to peers and global partners.
A secure, high-trust, deep-tech environment where public sector leaders use intelligent tools to design, test, and scale innovation.
MVP Users
Use case diagnostics
