Digital Consumer Protection

From cities to remote villages, we design and deploy with public agencies digital consumer protection systems that are inclusive, trusted, and future-ready.

Building safer, fairer, and more transparent digital financial ecosystems.

Enabling trust and protecting people in
the digital economy.

As digital services play an increasingly central role in everyday life — from payments and lending to insurance and e-commerce — protecting people’s rights, privacy, and security is essential for building inclusive, resilient, and sustainable economies.

Digital consumer protection means ensuring that all people — including those in rural areas, with lower incomes, or with limited digital literacy — can participate in the digital economy with confidence. It covers fair treatment, transparency, secure systems, effective redress mechanisms, and safeguarding against emerging risks like scams, fraud, and data misuse.

Our Role

DTS helps public authorities design and deliver consumer protection systems fit for a fast-changing digital landscape. We bring global expertise and proven methodologies to:

Develop digital consumer protection strategies that align with policy goals and market realities.

Faciliate design sprints, hackathons, and human-centred co-creation labs to turn challenges into scalable, tech-enabled protections.

Create digital channels for complaints intake and resolution, meeting people where they are — whether via web, mobile, or social media.

Design data-driven monitoring systems that help regulators identify risks early and act quickly.

Build interoperable case management tools that streamline workflows and improve coordination across agencies.

Integrate AI-enabled analytics to detect trends, perform root cause analysis, and enhance supervisory insight.

Supervision in Action

Consumer protection isn’t just a policy on paper — it’s enforced through effective supervision. We have worked extensively with financial authorities modernizing their supervisory functions, ensuring they can monitor market conduct in real time, respond to misconduct, and hold providers accountable.

Our impact

Over the past decade, our team has worked with financial authorities across the world — from central banks to consumer protection agencies — to implement practical, scalable digital consumer protection systems. This includes:

Building the first AI-powered consumer complaints chatbot for the Bangko Sentral ng Pilipinas, now replicated in multiple jurisdictions.

Delivering integrated web and social media complaint monitoring systems for agencies in Africa, Asia, and Latin America.

Designing multi-agency consumer protection architectures to handle e-commerce disputes in Nambia, the Philippines and Rwanda.

Digital Consumer Protection Projects

Featured

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Suptech diagnostic &
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A comprehensive suptech diagnostic and strategy development project with the Central Bank of Nigeria.

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Digital transformation
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Cross-government consumer complaints intelligence platform

With 20 authorities, discovery and design of a platform for the collection and management of complaints from e-commerce users.

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Sentiment analysis for digital assets supervision

An initiative conceived and driven by DTS with the University of Cambridge Centre for Alternative Finance (CCAF).

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Intelligence platform for flagging fraudulent fintech apps

Market-level working prototype of a suptech application that can detect and flag fraudulent fintech apps based on metadata

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Financial consumer protection complaints monitoring

Market-level suptech solution to enhance this financial authority’s consumer protection and market conduct supervision.

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Transformation at your fingertips.

Our all-in-one immersive platform for data-driven diagnostics, co-design, and digital solution deployment – and collaboration. Built to power transformation and innovation across the GovTech ecosystem.

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What's New

Governance

Governance

Who we are

Principles

News & Press

What we do

Services

GovSpace

Cambridge SupTech Lab

Topics

What's New

Governance

Governance

Who we are

Principles

News & Press

What we do

Services

GovSpace

Cambridge SupTech Lab

Topics