As digital services play an increasingly central role in everyday life — from payments and lending to insurance and e-commerce — protecting people’s rights, privacy, and security is essential for building inclusive, resilient, and sustainable economies.
Our Role
DTS helps public authorities design and deliver consumer protection systems fit for a fast-changing digital landscape. We bring global expertise and proven methodologies to:
Develop digital consumer protection strategies that align with policy goals and market realities.
Faciliate design sprints, hackathons, and human-centred co-creation labs to turn challenges into scalable, tech-enabled protections.
Create digital channels for complaints intake and resolution, meeting people where they are — whether via web, mobile, or social media.
Design data-driven monitoring systems that help regulators identify risks early and act quickly.
Build interoperable case management tools that streamline workflows and improve coordination across agencies.
Integrate AI-enabled analytics to detect trends, perform root cause analysis, and enhance supervisory insight.
Supervision in Action
Our impact
Building the first AI-powered consumer complaints chatbot for the Bangko Sentral ng Pilipinas, now replicated in multiple jurisdictions.
Delivering integrated web and social media complaint monitoring systems for agencies in Africa, Asia, and Latin America.
Designing multi-agency consumer protection architectures to handle e-commerce disputes in Nambia, the Philippines and Rwanda.
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A comprehensive suptech diagnostic and strategy development project with the Central Bank of Nigeria.
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With 20 authorities, discovery and design of a platform for the collection and management of complaints from e-commerce users.
Market-level suptech solution to enhance this financial authority’s consumer protection and market conduct supervision.
Our all-in-one immersive platform for data-driven diagnostics, co-design, and digital solution deployment – and collaboration. Built to power transformation and innovation across the GovTech ecosystem.
A community of communities that connects local priorities and innovation leaders to peers and global partners.
A secure, high-trust, deep-tech environment where public sector leaders use intelligent tools to design, test, and scale innovation.
