Client: Central Bank of Egypt

Project: Suptech application for financial consumer protection complaints monitoring with automated collection, processing, and advanced analytics

Year: 2024

Create a working prototype for a market-level suptech solution to enhance this financial authority’s consumer protection and market conduct supervision. Automate the complaints data reporting process and augment supervisory insights needed for data-driven regulation with additional granular consumer complaints data and advanced technology.

The solution will allow extensibility for more advanced features such as AI-driven trend analysis; root cause analysis; risk identification; benchmarking and comparison of banks; supervision through real-time monitoring and eventually predictive analytics. The prototype will explore various AI techniques to assess impact and value of integrating this functionality into the supervisory process.